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Regulations

Regulations for the sale and booking of tickets to Museum Family Home of Holy Father John Paul II in Wadowice

  1. General Provisions
  1. These Regulations provided by the Museum Family Home of Holy Father John Paul II in Wadowice, hereinafter referred to as the Museum, apply to selling and booking of admission tickets, including via the Internet, for the permanent exhibition of the Museum located in the building at ul. Kościelna 7, 34 - 100 Wadowice (hereinafter referred to as: exhibition).
  2. The museum is a self-government cultural institution with headquarters in Wadowice, ul. Kościelna 7, 34 - 100 Wadowice, NIP: 551-25-80-813.
  3. These Regulations specify only the rules of booking and selling admission tickets (hereinafter referred to as: tickets sales and booking system), including the terms of use of the system, rights and obligations of the parties to contracts concluded through this system. The ticket prices, the terms and conditions of the contract for the provision of visiting services based on the purchased ticket and the rules for visiting the exhibition have been specified in the Visitor Rules and Regulations and information available on the Museum's website (www.domjp2.pl).
  4. Anyone who wants to use the sales and booking system is required to read and accept these Regulations.
  5. The ticket sales and reservation system includes:
  1. online system available on the Museum's website (www.domjp2.pl),
  2. ticket sales at the ticket offices of the Museum: Plac Jana Pawła II 5, 34-100 Wadowice,
  3. ticket booking at the following numbers: +48 33 823 35 65, +48 33 823 26 62.
  1. Access to the online system is also possible based on the registration made in the system. The registration of the Customer's account on the portal requires the acceptance of the provisions of these Regulations. Upon registration, the Customer concludes a contract with the Museum for the provision of services available in the system.
  2. Minimum technical requirements to use the online service:
    – computer equipment with internet access,
    – Internet browser: Safari, Internet Explorer, Google Chrome,
    – necessary software: Adobe Reader,
    – resolution: 800 × 600.
  1. Customers can access these Regulations at any time via the link found on the main page of the portal and download it and print it out. In the case of account registration or other specified in the Regulations, the Customer also receives an extract from the Regulations in the form of an electronic message to the e-mail address provided by the Customer.
  2. Services provided as part of the sales and ticket booking system are free. The ticket prices provided as part of the sales and booking system are gross prices (including VAT tax).
  3. The customer within the meaning of these Regulations is:
  1. a consumer, i.e. a natural person purchasing or booking a ticket at the Museum ticket office, not directly related to its business or professional activity,
  2. a natural person, a legal person or a unit without legal personality who is not a consumer (hereinafter: a customer who is not a consumer).
  1. Depending on the number of tickets purchased / booked, the customer has the status of:
  1. An Individual Customer when he/she purchases / books up to 9 tickets,
  2. A Group Customer, when purchasing / booking more than 9 tickets,
  1. At the moment of payment for the ticket, the Customer purchases an admission ticket for the exhibition in the selected date specified on the ticket. The ticket purchased in the sales and ticket booking system is the basis for visiting the exhibition on the conditions set out in the Visitor Rules and Regulations available on the Museum's website (www.domjp2.pl) and at the ticket office and at the entrance to the exhibition.
  2. Regardless of the form of ticket purchase, the basis for visiting exhibition can only be a valid admission ticket presented at the entrance to the exhibition in accordance with the Visitor Rules and Regulations. The admission ticket may be, after its purchase by the Customer, picked up at the Museum's ticket office or printed by the Customer, in case the Customer receives the ticket by e-mail in accordance with these Regulations.
  3. Ticket purchased cannot be refunded or exchanged for another date. After the expiration of the visit date for which the ticket was purchased, the ticket is not valid. The unused ticket is not refundable and it cannot be used at any other time, and the sale price paid is not refunded.
  4. The condition of booking a ticket or purchasing a ticket previously not booked is the availability of tickets for a given date.
  5. The online system includes ticket sales and booking, and the booking phone system includes booking of admission tickets available for the given month and for the next two full calendar months, in the case of:
  1. an individual customer - buying a ticket online is possible not later than four hours in advance,
  2. a group client - buying or booking a ticket online is possible not later than two days in advance.
  1. Visiting with passion is a service offered by the Museum, also available in the online system, consisting in an individual tour through the exhibition, to which the provisions of these Regulations apply as well, also in the scope of booking and purchasing online tickets, provided that:
  1. This service is an additional service in the Museum's offer and it is not a permanent service.
  2. Visiting with passion is organized in periods set separately by the Museum. This service is available for a maximum of 60 people at a given time.
  3. The condition for providing this service is a minimum of 10 people. In the event that less than 10 tickets are sold for a given date of Visiting with passion, the Museum reserves the right to cancel this service within this period with the obligation to refund the price of purchased tickets.
  4. Visiting with passion takes place in such a way that the customer has the right to visit the exhibition alone, ie not within a guided tour, in a non-limited time subject to the hours of service referred to in point 2. During visiting with passion, the museum ensures the presence of an expert who will be at the Customer's disposal.
  1. Ticket booking
  1. At the time of booking, the Customer shall enter into a reservation agreement with the Museum on the terms specified in these Regulations, which is an integral part of the reservation agreement and acquires the right to purchase an admission ticket on the booked dates of the tour.
  2. An individual customer can book a ticket for a given tour time only by phone. In the online system, an individual customer can purchase a ticket without prior booking.
  3. A group customer can book a ticket for a given tour date both via the online system and by phone.
  4. The conditions for making a reservation are:
  1. accepting these Regulations,
  2. providing correct Customer’s data,
  3. consent of the Customer to the processing of personal data necessary for the implementation of the contract,
  4. selection of the date, time and number of booked tickets from available free tickets at the time of booking,
  5. checking the correctness of the given data,
  6. when booking via the online system: receipt of an e-mail confirming the booking from the Museum.
  1. Telephone booking requires the submission of the Customer data when making the reservation:
  1. in the case of the Consumer: name and surname of the Customer making the reservation,
  2. in the case of a Customer who is not a Consumer: company name, business address and VAT number of the Customer making the booking.
  1. Booking via the online system in addition to the data referred to in point 5 requires the email address of the Group Customer making the reservation.
  2. Booking via the online system is made when the Group Customer receives an email confirmation sent to the e-mail address provided by the Group Customer when making the reservation, including:
  1. reservation number,
  2. data for a bank transfer that allows you to make payment for the booked ticket,
  3. an extract copy of these Regulations.
  1. In the case of a phone booking, the Customer is obliged to purchase the reserved ticket at the Museum's ticket office 30 minutes before the time of the visit for which the ticket was booked. Failure to purchase a ticket within this time means the cancellation of the booking.
  2. In the case of booking via the online system, the group customer is obliged to purchase the booked ticket by bank transfer, no later than 2 days before the day of the visit for which the ticket was booked. Please enter your reservation number in the bank transfer title. After this date, the purchase can be made only at the Museum's ticket office, no later than 30 minutes before the scheduled tour, for which the ticket was booked. Failure to purchase a ticket within this time at the Museum's ticket office means the cancellation of the booking.
  3. Purchase of a booked ticket at the Museum's ticket office requires the submission of the reservation number received when making the booking. In the case of a phone reservation, the reservation number shall be given to the Customer by phone, in the case of booking via the online system, the reservation number shall be sent to the Customer along with the email confirmation referred to in point 7.
  4. A customer who is not a consumer and who fails to purchase the booked ticket before its cancellation, in accordance with point 8 or point 9, is obliged to pay to the Museum a contractual penalty in the amount equivalent to 50% of the price of all cancellation tickets.
  5. A booked ticket that has not been purchased can be canceled without any costs and without the obligation to pay the contractual penalty referred to in point 11, within 3 days before the date of the visit for which the ticket was booked. The date of receiving the information about the cancellation by the Museum decides about the deadline. The date of receiving the information about the cancellation by the Museum decides about the deadline.
  6. The cancellation of the booking requires the notification to the Museum of intent to withdraw from the reservation agreement, in one of the following ways:
  1. in writing to the correspondence address of the Museum (ul. Spadzista 8, 34–100 Wadowice),
  2. by e-mail, to the e-mail address: rezerwacja@domjp2.pl.
  1. In relation to the Customer who is not a consumer, the Museum reserves the right to refuse to make a reservation, limit the method of payment or request a prepayment, as well as cancel the reservation if the Customer or reservation raises justified doubts as to the truth or reliability of the given data or credibility of the Customer and its solvency.
  2. If the Customer makes a reservation via his Account in the online system, the above provisions of the Regulations are applicable, however, the Museum is entitled to use the Customer's data provided during registration, without the need to re-enter them.
  1. Purchase of a ticket
  1. The purchase of a ticket can be performed:
  1. at the Museum's ticket office,
  2. through the online system, using the online payment system,
  3. by bank transfer to the bank account number indicated in § 4 point 1 letter A.
  1. If the customer wants to purchase a ticket at the Museum's ticket office, the Museum recommends making a reservation in advance, in accordance with the terms specified in § 2, due to the lack of free tickets for a given date of visit and/or due to their previous sale or reservation made by other customers.
  2. Purchase of tickets at the Museum's ticket office requires the payment of the ticket price in cash or by credit card at the cash desk. All ticket prices are given in Polish currency and include VAT tax.
  3. At the express request, the customer has the right to receive a VAT invoice. For this purpose, it is necessary to indicate this method of settlement and provide correct data necessary for issuing said invoice. By selecting the VAT invoice option, the Customer consents to the sending of electronic VAT Invoices to the e-mail address indicated by the Customer. The consent referred to in the preceding sentence does not prejudice the right of the Museum to issue and send invoices in paper form.
  4. The Museum bears no responsibility for the consequences of providing false or incorrect data by the Customer in the invoice form.
  5. The condition for an effective and correct purchase of a ticket via the online system is:
  1. accepting these Regulations,
  2. providing correct Customer’s data,
  3. consent of the Customer to the processing of personal data necessary for the implementation of the contract,
  4. selection of the date, time and number of booked tickets from available free tickets at the time of purchase,
  5. checking the correctness of the given data,
  6. making payment for a ticket via online payment in accordance with § 4.
  7. receipt of an e-mail from the Museum confirming the purchase, as well as an electronic ticket and an extract from these Regulations.
  1. An individual customer purchasing a ticket via the online system performs the activities referred to in point 6 a-d in the order foreseen under the online system procedure, at the end of which he makes a payment using one of the methods specified in § 4 points 1 b and c of these Regulations.
  2. The Group Customer purchasing a ticket through the online system performs the activities referred to in point 6 a-d provided that no pre-booking of tickets has been made. In the case of advance booking of tickets, the purchase of booked tickets takes place in accordance with § 2 of these Regulations.
  3. The customer who made the payment via online payment receives an electronic ticket to the e-mail address provided by the Customer in the online system. The electronic ticket needs to be printed for use. The customer can also pick up a ticket purchased through the online system at the Museum's ticket office. In order to pick up a purchased ticket, the Customer must provide the purchase number, which he received in the confirmation email.
  4. If the Customer purchases a ticket via his Account in the online system, the above provisions of the Regulations are applicable, however, the Museum is entitled to use the Customer's data provided during registration, without the need to re-enter them.
  1. Forms of payment in the online system
  1. In order to purchase a ticket via the online system, the Customer may pay with one of the following payment methods:
  1. bank transfer - payment is made by bank transfer to the Museum's bank account number PKO BP 76 1020 2430 0000 8702 0053 2937 (this payment method is not available to individual customers purchasing online),
  2. payment card - Visa, Visa Electron, MasterCard, Maestro and others available in the system,
  3. Fast Bank Transfer.
  1. Payments made with a payment card and a fast bank transfer are handled by Dotpay S.A .. Payment is made on terms specified by Dotpay S.A.
  2. The Museum is not liable for any consequences connected with or resulting from irregularities related to the functioning of the Dotpay SA online payment system, as well as the operation of the bank indicated by the User when making a payment.
  3. The museum reserves the right to terminate or suspend the sale of tickets via online payment at any time, without giving reasons.
  4. The customer bears full responsibility for the consequences of providing incorrect or false data in the order or booking form.
  1. Complaints and Returns
  1. In the event of irregularities of the online system, including in particular the failure to perform or improper performance of related services provided for in these Regulations, the Customer is entitled to lodge a complaint.
  2. The complaint shall be lodged in writing at the correspondence address of the Museum (ul. Spadzista 8, 34 – 100 Wadowice) together with a description of the irregularities.
  3. The Museum shall respond in writing to the complaint lodged by the Customer within 14 days from the date of receipt of the complaint.
  4. In the case of complaints lodged by a Customer who is not a consumer, the Museum reserves the right to extend the period referred to in point 3 for a further 14 days. The Customer will be informed about it by e-mail sent to the e-mail address provided by the Customer in the online system, before the deadline specified in point 3.
  5. In the case of a complaint involving the purchase of a ticket, the reimbursement of the ticket price is possible only on the basis of the acceptance of the claim by the Museum.
  6. In the event of cancellation or change of the date of visit, for reasons attributable to the Museum, the Customer will receive information about this fact at the e-mail address provided during the booking / purchase. In such a case, the Customer will have the right to set a new date for visiting, in terms of available dates. In the case of purchasing tickets and refusal or inability to indicate a new date of visit, the Customer will be entitled to a refund of the ticket price. The refund will be made by bank transfer to the bank account number provided by the customer or in cash at the Museum's ticket office.
  7. Customers, with the exception of point 6, are not entitled to withdraw from the concluded contract. The above also applies to consumers, in accordance with art. 38 point 12 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827).
  1. Principles of Customer Personal Data Processing
  1. By making a reservation by phone or by booking and purchasing through the Museum's online system and by registering in this system, the Customer consents to the Museum having his/her personal data on the terms set out in these Regulations. In terms of Customer personal data, the Customer voluntarily consents to the processing of his/her personal data by the Museum for the purposes of providing services or sales, including providing these data to service providers necessary for the implementation of these services, including in particular to the extent necessary for the Customer to make payments.
  2. The administrator of personal data is Muzeum Dom Rodzinny Ojca Świętego Jana Pawła II w Wadowicach (Museum Family Home of Holy Father John Paul II in Wadowice) with the headquarters in Wadowice (34-100), ul. Kościelna 7, registered by Małopolska Voivodeship Organizer in the Register of Cultural Institutions under number 26/10, REGON number: 121214635, Tax Identification Number: 551-25-80-813.
  3. In matters of personal data, Customers have the right to contact our Data Protection Officer at the following e-mail address: iod@domjp2.pl.
  4. The processing of information relating to customers, having the nature of personal data, is done in accordance with the Act of 10 May 2018 on personal data protection (published in the Journal of Laws of 2018, item 1000), Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection regulation) (published in the Official Journal of the European Union L 119, p 1) and to the extent to which the Museum provides services to the Customers, in accordance with the Act of 18 July 2002 on Providing Services by Electronic Means (Journal of Laws of 2017, item 1219, as amended).
  5. To the extent it results from the contract (contract for the provision of internet services, sales contract, booking contract), these data are processed by the Museum solely for the purpose of its implementation, in accordance with Article 6 paragraph 1, letter b) RODO (i.e. GDPR). We do not process personal data to a wider extent without the Customer's prior consent.
  6. Personal data are processed by the Museum always only for the time necessary to achieve the purpose for which they were collected (keeping an account on our portal, performing a service or making a sale, which also includes settlement of payments, posting of payments, record keeping in accordance with the law, complaint and warranty proceedings).
  7. In relation to his/her personal data, the Customer has the right to request access to them, to rectify them, erase them (right to be forgotten), right to restriction of processing or transfer them to another entity. The Customer has also the right to object to the processing as well as to lodge a complaint with the supervisory authority. If the processing of data is based on the consent of the Customer, the Customer shall have the right to withdraw his or her consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
  8. Notwithstanding the foregoing, the Customer may grant the permission to the Museum to receive information from the Museum, including advertising, marketing and promotions (the newsletters option) using the data provided when booking. If the data processing is based on consent and the purpose is consistently implemented (e.g. newsletters), the processing continues until the consent is withdrawn.
  9. The personal data of the Museum's Customers are processed by the Museum and the entities with whom the Museum cooperates (recipients) in terms of IT services, maintenance services, transport services, Internet services, payment services, accounting and legal services.
  10. Using the Museum's website automatically collects data regarding people visiting the website, such as: IP address, domain name, browser type, type of operating system. This data can be collected by Museum systems, Google Analytics and used by "cookies".
  11. The data referred to in point 10 are used to improve the quality of services, improve search results and improve the accuracy of displayed goods, create viewing statistics, and track customer preferences.
  12. Processing of data referred to in point 10 also involves profiling our Customers.
  13. The data referred to in point 10 are processed only by the Museum and by our trusted partners (Google Inc. and our partners, to whom we entrust activities associated with our marketing). Their processing in the above manner is based on the prior consent given by our Customers, referred to in Article 6, paragraph 1, letter a) RODO (i.e. GDPR). Their processing takes place until the customer withdraws his/her consent.
  14. "Cookies"files do not cause any configuration changes on the device or software installed in the Customer's device.
  15. The Customer may not consent to the use of cookies (blocking cookies), which in the future will prevent the storage of cookies on the Customer's device.
  16. The customer who does not agree to the use of cookies (will block cookies) should select the appropriate settings in the web browser used by the Customer. The process of cookies varies depending on the browser used by the Customer.
  17. A customer who wants to delete existing cookies should choose the appropriate settings in the web browser used by the Customer or delete cookies manually. The process of deleting cookies differs depending on the browser used by the Customer.
  18. The Museum warns that the blocking or deletion of cookies may cause difficulties in using the System, and in some cases make it impossible to use some of its options.
  1. Entry into force and amendments to the Regulations
  1. Regulations come into force on the day of publication on the Museum's website.
  2. The Museum reserves the right to change the Regulations, which come into force on the day of their publication on the Museum's website. For contracts concluded before the amendment of the Regulations, the version of the Regulations in force on the date of placing the Order by the Customer shall apply.
  3. In matters not covered by these Regulations, the provisions of Polish law, including the Civil Code and acts provided in the Regulations shall apply.
  4. Any disputes arising in connection with the reservation or purchase of tickets, in the event that the Customer is not a consumer, shall be settled by the court having jurisdiction over the seat of the Museum.



Regulations for the sale and booking of tickets